Editing a Real-Time Dashboard

The procedure below describes how to edit a real-time dashboard.

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To edit a real-time dashboard:

1.

Open the Dashboards page (Reports > Interaction Center Reports > Real-time Dashboard); the following appears:

2.

Select the dashboard you wish to edit by selecting the corresponding Dashboards check box.

3.

From the ‘Actions’ drop-down menu, choose Edit Dashboard; the following appears:

4.

Make your changes on the Edit Dashboard page, and then click Save Changes; the updated Dashboard details appear.